ITIL 4: Difference between revisions

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(새 문서: 분류:소프트웨어 공학 ;IT Infrastructure Library ;ITSM(IT Service Management)를 지원 구축 관리하기 위한 Best Practice 기반 프레임워크의 4번째 버전...)
 
 
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! 구분 !! ITIL v3 !! ITIL 4
! 구분 !! ITIL v3 !! ITIL 4
|-
|-
| 구성 || 36개 '''Process''' || 34개 '''Practice'''
| 구성 || 26개 '''Process''' || 34개 '''Practice'''
|-
|-
| 생명주기  
| 생명주기  
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* Obtain/Build
* Obtain/Build
* Deliver and Support
* Deliver and Support
|-
|-
| 관점  
| 관점  
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* Products
* Products
|| '''4 Dimensions''' of Service Management
|| '''4 Dimensions''' of Service Management
* Organization and People
* Value Streams and Processes
* Partners and Suppliers
* Information and Technology
|-
| 관점
|| 4 Ps of Service Design
* People
* Processes
* Partners
* Products
|| 4 Dimensions of Service Management
* Organization and People
* Value Streams and Processes
* Partners and Suppliers
* Information and Technology
|-
| 관점
|| 4 Ps of Service Design
* People
* Processes
* Partners
* Products
|| 4 Dimensions of Service Management
* Organization and People
* Organization and People
* Value Streams and Processes
* Value Streams and Processes
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* [https://raisonde.tistory.com/entry/ITIL-v30에서-ITIL-4로의-변화-정리 ITIL v3.0에서 ITIL 4로의 변화 정리 - 지식잡식 블로그]
* [https://raisonde.tistory.com/entry/ITIL-v30에서-ITIL-4로의-변화-정리 ITIL v3.0에서 ITIL 4로의 변화 정리 - 지식잡식 블로그]
* [https://www.beyond20.com/itil-4-complete-guide/ ITIL 4 Complete Guide]
* [https://www.beyond20.com/itil-4-complete-guide/ ITIL 4 Complete Guide]
* [https://daddyrang.tistory.com/149 ITIL 4 Foundation 강의 및 교육]

Latest revision as of 20:29, 23 May 2023

IT Infrastructure Library
ITSM(IT Service Management)를 지원 구축 관리하기 위한 Best Practice 기반 프레임워크의 4번째 버전

ITIL 4 4개 차원.png

ITIL v3과의 차이[edit | edit source]

구분 ITIL v3 ITIL 4
구성 26개 Process 34개 Practice
생명주기 Service Management Lifecycle
  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation
  • Continual Service Improvement
 Service Value Chain(VC)
  • Plan
  • Improve
  • Engage
  • Design and Transition
  • Obtain/Build
  • Deliver and Support
관점 4 Ps of Service Design
  • People
  • Processes
  • Partners
  • Products
 4 Dimensions of Service Management
  • Organization and People
  • Value Streams and Processes
  • Partners and Suppliers
  • Information and Technology

ITIL 4에서 새로 등장한 개념[edit | edit source]

  • The Four Dimensions of Service Management
  • Service Value System
  • Service Value Chain
  • Value CoCreation
  • Service Relationship Model
  • Value, Outcomes, Costs, and Risks (VOCR)
  • Value Streams
  • ITIL’s Guiding Principles
  • General Management Practices
  • Technical Management Practices

참고 문헌[edit | edit source]

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