ITIL 4: Difference between revisions
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(새 문서: 분류:소프트웨어 공학 ;IT Infrastructure Library ;ITSM(IT Service Management)를 지원 구축 관리하기 위한 Best Practice 기반 프레임워크의 4번째 버전...) |
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* Obtain/Build | * Obtain/Build | ||
* Deliver and Support | * Deliver and Support | ||
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| 관점 | | 관점 | ||
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* Products | * Products | ||
|| '''4 Dimensions''' of Service Management | || '''4 Dimensions''' of Service Management | ||
* Organization and People | * Organization and People | ||
* Value Streams and Processes | * Value Streams and Processes | ||
Revision as of 19:21, 2 November 2019
- IT Infrastructure Library
- ITSM(IT Service Management)를 지원 구축 관리하기 위한 Best Practice 기반 프레임워크의 4번째 버전
ITIL v3과의 차이
| 구분 | ITIL v3 | ITIL 4 |
|---|---|---|
| 구성 | 36개 Process | 34개 Practice |
| 생명주기 | Service Management Lifecycle
|
Service Value Chain(VC)
|
| 관점 | 4 Ps of Service Design
|
4 Dimensions of Service Management
|
ITIL 4에서 새로 등장한 개념
- The Four Dimensions of Service Management
- Service Value System
- Service Value Chain
- Value CoCreation
- Service Relationship Model
- Value, Outcomes, Costs, and Risks (VOCR)
- Value Streams
- ITIL’s Guiding Principles
- General Management Practices
- Technical Management Practices
