ITIL 4

IT Infrastructure Library

ITSM(IT Service Management)를 지원 구축 관리하기 위한 Best Practice 기반 프레임워크의 4번째 버전

ITIL v3과의 차이

구분	ITIL v3	ITIL 4
구성	36개 Process	34개 Practice
생명주기	Service Management Lifecycle Service Strategy Service Design Service Transition Service Operation Continual Service Improvement	Service Value Chain(VC) Plan Improve Engage Design and Transition Obtain/Build Deliver and Support
관점	4 Ps of Service Design People Processes Partners Products	4 Dimensions of Service Management Organization and People Value Streams and Processes Partners and Suppliers Information and Technology
관점	4 Ps of Service Design People Processes Partners Products	4 Dimensions of Service Management Organization and People Value Streams and Processes Partners and Suppliers Information and Technology
관점	4 Ps of Service Design People Processes Partners Products	4 Dimensions of Service Management Organization and People Value Streams and Processes Partners and Suppliers Information and Technology

ITIL 4에서 새로 등장한 개념

• The Four Dimensions of Service Management
• Service Value System
• Service Value Chain
• Value CoCreation
• Service Relationship Model
• Value, Outcomes, Costs, and Risks (VOCR)
• Value Streams
• ITIL’s Guiding Principles
• General Management Practices
• Technical Management Practices

참고 문헌

• ITIL v3.0에서 ITIL 4로의 변화 정리 - 지식잡식 블로그
• ITIL 4 Complete Guide